Terms of Service

1. Acceptance of Terms

These Terms of Service are an agreement between you and FINITE TECHNOLOGIES PTY LTD (ABN 37 672 836 627), which operates TweetStream. In these Terms, 'TweetStream', 'we', 'us', and 'our' refer to Finite Technologies Pty Ltd. By accessing or using the service, you agree to these Terms and our Privacy Policy. If you use the service for an organisation, you confirm that you can bind that organisation. You must be at least 18 and have legal capacity to enter this agreement. Do not use the service if you do not agree.

2. Description of Service

TweetStream is a real-time alerting and relay service for market-relevant posts and related metadata. The service processes supported social signals, enriches qualifying events, and delivers them through our dashboard, API, WebSocket, and webhook tooling. TweetStream is an independent product, is not an official X/Twitter product, and does not provide write access to X/Twitter. We may modify, suspend, or discontinue any part of the service when a source, feature, or external dependency becomes unavailable.

2.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your API keys. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials. You are solely responsible for all activities that occur under your account.

2.2 Content Storage

We may store supported content and metadata to deliver and enrich alerts, prevent duplicates, provide history or replay, secure the service, and diagnose problems. Retention varies by data type and operational need. The service is not a permanent public archive, and storing content does not mean that we claim ownership of or endorse it. We may delete, expire, restrict, or preserve stored material as reasonably required for service operation, legal compliance, dispute handling, or a legal hold.

3. Third-Party Content and Data Sources

TweetStream displays and relays content, metadata, links, images, and other material that originates from X/Twitter and other third parties. We do not own, control, verify, or endorse that material, and we do not promise that it will remain available, accurate, complete, or timely. Rights in third-party content remain with the relevant creators, publishers, platforms, and other rights holders. These Terms do not grant you a licence to reproduce, publish, distribute, or exploit third-party content beyond rights you independently hold. You are responsible for determining whether your intended use is permitted.

3.1 Twitter/X Platform Compliance and Disclaimer

IMPORTANT: TweetStream is an independent aggregation and delivery service. We do not grant you any right to violate X/Twitter terms or any other third-party restrictions. Platform policies and content availability may change at any time. By using our service, you expressly acknowledge and agree to:

• TweetStream is not affiliated with, endorsed by, or sponsored by X Corp
• TweetStream does not use browser automation to extract content from X/Twitter web pages. We do not log in to or automate X/Twitter accounts, use X/Twitter passwords, cookies, session tokens, or API credentials issued by X/Twitter to obtain service data, impersonate users, or bypass authentication or technical access controls. We do not obtain non-public X/Twitter content
• TweetStream does not provide X/Twitter write access or platform compliance tooling
• You are responsible for using the service and any output from it in compliance with applicable law, the terms of the originating platform, and the terms of any downstream destination you connect
• You will not use TweetStream to bypass access controls, rate limits, contractual use restrictions, or technical measures imposed by a platform or rights holder
• You will not use TweetStream or its output to scrape, bulk-harvest, republish, or build datasets or competing services in a way that violates third-party rights or restrictions
• You will not use content or output obtained through TweetStream to train, fine-tune, or otherwise develop any machine learning or artificial intelligence model, whether generative or otherwise, without our prior written consent and independent verification that such use is permitted by the originating platform and all applicable rights holders
• We may remove, limit, or suspend access to any source, feature, account, or content if we believe continued access could create legal, contractual, or security risk
• We are not responsible for changes made by X/Twitter or any other third party that affect content availability, latency, accuracy, or feature availability

3.2 Twitter/X Trademarks and Intellectual Property

Twitter, X, the X logo, and all related names, logos, product and service names, designs, and slogans are trademarks of X Corp or its affiliates. You must not use such marks without the prior written permission of X Corp. TweetStream's use of 'Twitter' or 'Tweet' in describing our service is purely descriptive and nominative, referring to content originating from the Twitter/X platform. We claim no ownership or affiliation with these marks. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

3.3 External Dependency Disclaimer

Service availability can be affected by infrastructure vendors, internet connectivity, source-platform changes, and other external dependencies. Those parties operate independently, may change their terms or technical interfaces without notice, and may suspend or terminate functionality at any time. If that happens, we may change, limit, or discontinue affected parts of the service without liability. You agree that your use of content received through the service is at your own risk and that you are solely responsible for ensuring your use complies with applicable laws, platform terms, and third-party rights.

3.4 Content Removal and Rights Holder Cooperation

We assess takedown requests, court orders, regulatory demands, and rights-holder complaints. We may ask for information needed to verify the request and the requester's authority. Where required by law or reasonably appropriate to protect rights or reduce legal risk, we may restrict future delivery, history, cached material, or related features without prior notice. We cannot guarantee that we can recall copies already delivered to customers or other destinations outside our control. To the extent permitted by law, we are not liable for service changes or content unavailability resulting from action taken in good faith under this section.

3.5 Subscriptions, Payments, and Refunds

By subscribing to TweetStream, you agree to the following terms regarding payments and refunds:

• All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan)
• Payments are generally non-refundable. We do not offer refunds or credits for partial subscription periods, unused features, or voluntary account termination. This policy does not exclude, restrict, or modify any consumer guarantees, rights, or remedies you may have under applicable laws that cannot be excluded by contract.
• Stablecoin payments support only the selected USDC or USDT token and network shown at checkout or in your billing instructions. Stablecoin trial deposits are non-refundable and are credited only toward the first paid invoice if you convert.
• To renew with stablecoin, pay the invoice before the renewal date using the billing instructions shown in your dashboard. We do not auto-charge wallets. Past-due stablecoin invoices must be paid through those billing instructions.
• Scale plans do not include trials. Scale prepaid fees are non-refundable.
• Lower-price plan changes apply at the next renewal. Higher-price plan changes or limit increases may require successful payment before provisioning.
• If a law that applies to you gives you a non-excludable right to cancel, reject, or obtain a remedy for the service, these Terms do not limit that right
• You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period, and you will retain access until that date
• We reserve the right to change subscription pricing with 30 days notice. Continued use after price changes constitutes acceptance of the new pricing
• Failed payment attempts may result in service suspension. You are responsible for maintaining valid payment information

If you believe you have been charged in error, please contact support as soon as possible after the charge. We will review such requests case by case, subject to our policies and any rights you may have under applicable law.

4. User Conduct and Prohibited Uses

You agree not to use TweetStream to:

• Violate any applicable laws, regulations, or third-party terms of service
• Infringe the intellectual property, privacy, publicity, or data rights of others
• Use TweetStream or its output to scrape, crawl, harvest, bulk-export, or systematically collect third-party content or metadata in breach of applicable restrictions
• Circumvent, disable, or interfere with access controls, rate limits, security features, or contractual use restrictions
• Redistribute, resell, sublicense, or commercially exploit content or outputs obtained through our service without authorization
• Build derivative databases or competing services using content or outputs obtained through our service in breach of our Terms or third-party restrictions
• Use the service in a manner that materially harms our systems, users, rights, or compliance posture
• Distribute harmful, offensive, defamatory, or inappropriate content
• Attempt to gain unauthorized access to our service or any connected systems
• Use our service for any illegal, fraudulent, or unauthorized commercial purpose
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

5. Intellectual Property

Finite Technologies Pty Ltd owns the TweetStream service, website, software, documentation, branding, and original features, excluding third-party content. While your account is authorised to use the service, we give you a limited, non-exclusive, non-transferable right to access it for your internal business purposes and within your plan limits. These Terms transfer no ownership to you and grant no licence to third-party content.

5.1 Copyright complaints and U.S. DMCA notices

If you believe material available through the service infringes copyright, send us a written notice. We assess copyright complaints under applicable law. Where 17 U.S.C. § 512 applies, a notice must include:

• A physical or electronic signature of the copyright owner or a person authorised to act for the owner
• Identification of the copyrighted work claimed to have been infringed, or a representative list if one notice covers multiple works at one online location
• Identification of the material claimed to be infringing or the subject of infringing activity, together with information reasonably sufficient for us to locate it
• Information reasonably sufficient for us to contact you, including your name, postal address, telephone number, and email address
• A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law
• A statement that the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act for the owner

Send copyright notices to the designated agent below.

We may ask for missing information, forward the notice to an affected party, or restrict access while we assess it. Knowingly making a material misrepresentation in a U.S. notice or counter-notice may create liability under 17 U.S.C. § 512(f).

If we restrict material because of a U.S. copyright notice and you believe the restriction resulted from mistake or misidentification, send a counter-notice to the same designated agent. It must include:

• Your physical or electronic signature
• Identification of the material that was removed or restricted and the location where it appeared before the action
• A statement under penalty of perjury that you have a good-faith belief the material was removed or restricted because of mistake or misidentification
• Your name, postal address, and telephone number
• Your consent to the jurisdiction of the appropriate U.S. Federal District Court for your address, or, if your address is outside the United States, any judicial district in which Finite Technologies Pty Ltd may be found
• A statement that you will accept service of process from the person who submitted the original notice or that person's agent

Where the U.S. counter-notice procedure applies, we will promptly send a valid counter-notice to the original complainant and tell them that we will restore the material between 10 and 14 business days after receipt. We will not restore it during that period if we receive notice that the complainant has filed an action seeking a court order to restrain the disputed activity.

Our policy is to terminate, in appropriate circumstances, users who repeatedly infringe copyright. We may also suspend accounts or restrict material when a complaint, court order, or applicable law warrants it. This process is not an admission of infringement, a representation that a statutory safe harbour applies, or a waiver of any right or remedy.

6. Limitation of Liability

To the maximum extent permitted by applicable law, TweetStream and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, resulting from your access to or use of our service, even if we have been advised of the possibility of such damages. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded under applicable law. Subject to those non-excludable rights, our total aggregate liability for any claims arising from or related to these Terms or the service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred US dollars ($100), whichever is greater.

7. Disclaimer of Warranties

To the maximum extent permitted by applicable law, TweetStream is provided on an "as is" and "as available" basis without any warranties of any kind. We do not guarantee that the service will be uninterrupted, secure, error-free, or continuously available. Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, or remedy that cannot lawfully be excluded.

8. Indemnification

You agree to indemnify, defend, and hold harmless TweetStream and its directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; (d) your violation of any applicable law or regulation; (e) any claim that your use of our service or its output violated the terms, policies, or restrictions of an originating platform or other third party; (f) any claim by a platform operator, content owner, or data provider related to your use of content or outputs obtained through our service; or (g) any content you submit, post, or transmit through the service. Without limiting the foregoing, if a platform operator, rights holder, or third party initiates legal proceedings, regulatory action, or formal demands against TweetStream arising from or related to your use of the service, you agree to bear all associated defence costs, settlements, and judgments. This indemnification obligation will survive the termination of these Terms and your use of the service.

9. Termination

We reserve the right to terminate or suspend your account and access to TweetStream immediately, at our sole discretion, without prior notice or liability, for conduct that we believe violates these Terms of Service or is harmful to other users, us, third parties, or the integrity of the service. We will terminate accounts that:

• Resell, redistribute, or sublicense our services or content without explicit written permission
• Use our services for unauthorized commercial purposes or to build competing products
• Attempt to circumvent our service limitations, rate limits, or pricing
• Engage in any form of API abuse, scraping, or excessive automated usage
• Violate the terms or policies of an originating platform or other third party through our service
• Expose us to potential legal liability from a platform operator or other third party
• Use our service in any manner that could damage, disable, or impair our systems or service integrity
• Fail to comply with any provision of these Terms after being notified of non-compliance

Upon termination, your right to use the service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability. We maintain the right to investigate and take appropriate action against any account that we suspect of violating these terms, including immediate termination without refund and pursuit of legal remedies.

10. Changes to Terms

We may update these Terms. For a material change, we will post the revised Terms, update the date and version, and may require you to accept them before continuing to use the service. Changes apply from the stated effective date. Continued use after that date, where permitted by law, confirms acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Unless applicable law requires another forum, you and Finite Technologies Pty Ltd submit to the exclusive jurisdiction of the courts of Queensland and the courts that hear appeals from them. Either party may seek urgent interlocutory or equitable relief in any court with jurisdiction. This clause does not exclude, restrict, or modify any consumer guarantee, statutory right, remedy, jurisdiction, or procedure that cannot lawfully be excluded or limited.

11.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

11.2 Entire Agreement

These Terms, our Privacy Policy, and any agreement expressly incorporated by reference form the entire agreement between you and Finite Technologies Pty Ltd about the service. They replace prior written or oral agreements about the same subject.

12. Contact Information

FINITE TECHNOLOGIES PTY LTD, ABN 37 672 836 627

Main business location: QLD 4225, Australia

For questions or legal notices about these Terms, contact us at email support.