Terms of Service

1. Acceptance of Terms

By accessing or using TweetStream, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our service. You must be at least 18 years old to use TweetStream. By using our service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Description of Service

TweetStream is a real-time alerting and relay service for market-relevant posts and related metadata. The service aggregates signals, links, media references, and provider-supplied events made available through third-party upstream providers and our own processing layers, then delivers them through our dashboard, API, WebSocket, and webhook tooling. TweetStream does not directly access, connect to, scrape, crawl, or call any X/Twitter API, service, or infrastructure. All content available through TweetStream is received exclusively from independent third-party upstream providers. TweetStream is not an official X/Twitter product, does not provide users with direct access to X/Twitter APIs, and has no contractual, commercial, or technical relationship with X Corp. We may modify, suspend, or discontinue any part of the service at any time, including when a source, provider, or feature becomes unavailable.

2.1 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your API keys. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account credentials. You are solely responsible for all activities that occur under your account.

3. Third-Party Content and Data Sources

TweetStream displays and relays content, metadata, links, images, and other materials originating from X/Twitter and other third-party sources. We do not own, control, verify, or endorse third-party content, and we do not promise it will remain available, accurate, complete, or timely. All third-party content remains subject to the rights of the original creator or publisher and the terms of the originating platform or provider. You access and use third-party content at your own risk.

3.1 Twitter/X Platform Compliance and Disclaimer

IMPORTANT: TweetStream is an independent aggregation and delivery service. We do not grant you any right to violate X/Twitter terms, upstream provider terms, or any other third-party restrictions. Some content displayed through the service may originate from X/Twitter or other platforms through third-party upstream providers, and platform policies, provider methods, and source availability may change at any time. By using our service, you expressly acknowledge and agree to:

• TweetStream is not affiliated with, endorsed by, or sponsored by X Corp or any upstream provider
• TweetStream does not directly access, scrape, crawl, or connect to X/Twitter or its APIs — all content is received exclusively from independent third-party upstream providers
• You are responsible for using the service and any output from it in compliance with applicable law, the terms of the originating platform, and the terms of any downstream destination you connect
• You will not use TweetStream to bypass access controls, rate limits, contractual use restrictions, or technical measures imposed by a platform, provider, or rights holder
• You will not use TweetStream or its output to scrape, bulk-harvest, republish, or build datasets or competing services in a way that violates third-party rights or restrictions
• You will not use content or output obtained through TweetStream to train, fine-tune, or otherwise develop any machine learning or artificial intelligence model, whether generative or otherwise, without our prior written consent and independent verification that such use is permitted by the originating platform and all applicable rights holders
• We may remove, limit, or suspend access to any source, feature, account, or content if we believe continued access could create legal, contractual, security, or provider-risk exposure
• We are not responsible for changes made by X/Twitter, any upstream provider, or any other third party that affect source availability, latency, accuracy, or feature availability

3.2 Twitter/X Trademarks and Intellectual Property

Twitter, X, the X logo, and all related names, logos, product and service names, designs, and slogans are trademarks of X Corp or its affiliates. You must not use such marks without the prior written permission of X Corp. TweetStream's use of 'Twitter' or 'Tweet' in describing our service is purely descriptive and nominative, referring to content originating from the Twitter/X platform. We claim no ownership or affiliation with these marks. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.

3.3 Data Provider Disclaimer

Our service depends on third-party upstream providers, infrastructure vendors, and external platforms. Those parties operate independently, may change their own terms or technical interfaces without notice, and may suspend or terminate access at any time. If that happens, we may change, limit, or discontinue affected parts of the service without liability. Each upstream provider is independently and solely responsible for obtaining and maintaining any authorisations, licences, or API access required by the platforms from which it sources data. We do not warrant, verify, or assume liability for the compliance status, licensing arrangements, or data-acquisition methods of any upstream provider. Any claims, disputes, or liabilities arising from an upstream provider's method of sourcing data are the sole responsibility of that provider. You acknowledge that TweetStream acts solely as an aggregator and relay of data received from upstream providers and bears no liability for the manner in which such data is originally obtained. You further agree that your use of content received through the service is at your own risk and that you are solely responsible for ensuring your use complies with all applicable laws, platform terms, and third-party rights.

3.5 Subscriptions, Payments, and Refunds

By subscribing to TweetStream, you agree to the following terms regarding payments and refunds:

• All subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan)
• Payments are generally non-refundable. We do not offer refunds or credits for partial subscription periods, unused features, or voluntary account termination. This policy does not exclude, restrict, or modify any consumer guarantees, rights, or remedies you may have under the Australian Consumer Law or other applicable laws that cannot be excluded by contract.
• If a law that applies to you gives you a non-excludable right to cancel, reject, or obtain a remedy for the service, these Terms do not limit that right
• You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing period, and you will retain access until that date
• We reserve the right to change subscription pricing with 30 days notice. Continued use after price changes constitutes acceptance of the new pricing
• Failed payment attempts may result in service suspension. You are responsible for maintaining valid payment information

If you believe you have been charged in error, please contact support as soon as possible after the charge. We will review such requests case by case, subject to our policies and any rights you may have under applicable law.

4. User Conduct and Prohibited Uses

You agree not to use TweetStream to:

• Violate any applicable laws, regulations, or third-party terms of service
• Infringe the intellectual property, privacy, publicity, or data rights of others
• Use TweetStream or its output to scrape, crawl, harvest, bulk-export, or systematically collect third-party content or metadata in breach of applicable restrictions
• Circumvent, disable, or interfere with access controls, rate limits, security features, or contractual use restrictions
• Redistribute, resell, sublicense, or commercially exploit content or outputs obtained through our service without authorization
• Build derivative databases or competing services using content or outputs obtained through our service in breach of our Terms or third-party restrictions
• Use the service in a manner that materially harms our systems, users, provider relationships, or compliance posture
• Distribute harmful, offensive, defamatory, or inappropriate content
• Attempt to gain unauthorized access to our service or any connected systems
• Use our service for any illegal, fraudulent, or unauthorized commercial purpose
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

5. Intellectual Property

TweetStream and its original content, features, and functionality are owned by TweetStream and are protected by international copyright, trademark, and other intellectual property laws.

6. Limitation of Liability

To the maximum extent permitted by applicable law, TweetStream and its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, resulting from your access to or use of our service, even if we have been advised of the possibility of such damages. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Subject to those non-excludable rights, our total aggregate liability for any claims arising from or related to these Terms or the service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred US dollars ($100), whichever is greater.

7. Disclaimer of Warranties

To the maximum extent permitted by applicable law, TweetStream is provided on an "as is" and "as available" basis without any warranties of any kind. We do not guarantee that the service will be uninterrupted, secure, error-free, or continuously available. Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, right, or remedy that cannot lawfully be excluded.

8. Indemnification

You agree to indemnify, defend, and hold harmless TweetStream and its directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property rights; (d) your violation of any applicable law or regulation; (e) any claim that your use of our service or its output violated the terms, policies, or restrictions of an originating platform, upstream provider, or other third party; (f) any claim by a platform operator, content owner, or data provider related to your use of content or outputs obtained through our service; or (g) any content you submit, post, or transmit through the service. Without limiting the foregoing, if a platform operator, rights holder, or third party initiates legal proceedings, regulatory action, or formal demands against TweetStream arising from or related to your use of the service, you agree to bear all associated defence costs, settlements, and judgments. This indemnification obligation will survive the termination of these Terms and your use of the service.

9. Termination

We reserve the right to terminate or suspend your account and access to TweetStream immediately, at our sole discretion, without prior notice or liability, for conduct that we believe violates these Terms of Service or is harmful to other users, us, third parties, or our data providers. We will terminate accounts that:

• Resell, redistribute, or sublicense our services or content without explicit written permission
• Use our services for unauthorized commercial purposes or to build competing products
• Attempt to circumvent our service limitations, rate limits, or pricing
• Engage in any form of API abuse, scraping, or excessive automated usage
• Violate the terms or policies of an originating platform, upstream provider, or other third party through our service
• Expose us to potential legal liability from a platform operator, upstream provider, or other third party
• Use our service in any manner that could damage, disable, or impair our systems or data provider relationships
• Fail to comply with any provision of these Terms after being notified of non-compliance

Upon termination, your right to use the service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability. We maintain the right to investigate and take appropriate action against any account that we suspect of violating these terms, including immediate termination without refund and pursuit of legal remedies.

10. Changes to Terms

We reserve the right to modify these terms at any time. We will provide notice of any material changes by posting the new terms on the site. Your continued use of TweetStream after any changes indicates your acceptance of the modified terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia, for the resolution of any disputes arising from or relating to these Terms or your use of the service. Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction. Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by legislation that cannot lawfully be excluded or limited.

11.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

11.2 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and TweetStream regarding your use of the service. These Terms supersede any prior agreements or understandings, whether written or oral, relating to the subject matter hereof.

12. Contact Information

If you have any questions about these Terms, please contact us at email support.